Case Studies

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Retail

Fortune 10 retailer supercharges social strategy to address digital needs of new-age customers

The client is an American multinational retail behemoth that operates a chain of hypermarkets

Food & Beverage

Using technology to drive positive brand sentiment for F&B giant's social media

The client is the world's largest restaurant chain by revenue, serving over 69 million customers daily

Financial Services

Regional bank realigns for growth with a CX modernization roadmap

The client is one of the largest financial services companies in the West Indies.

Retail

Creating Legendary Social Engagement for a Top Fortune 500 CPG Brand

The client came to us when their social volume increased 20% YOY, but there was also an increase in incidents and negative brand impact.

Media

Improving the customer experience with a unified social CRM solution

A leading media conglomerate, which owns multiple local and regional TV channels in India.

Telecom

Providing Cost Savings and Lead Generation Support with Social Care for a Fortune 500 Telecom Leader in India

One of the major telecom operators in India

Entertainment

Delivering excellent customer engagement for the biggest fantasy sports company

The client is one of the biggest Indian fantasy sports platforms that allows users to play fantasy cricket

Retail

Digital innovation for India's most inventive paints company

Berger Paints India is India’s 2nd largest paint company with a strong presence across the country

Manufacturing

Digital transformation for a diversifying Indian manufacturing company shifting from B2B to B2C

The client is a diversified engineering company

Healthcare

Keeping patients engaged with India’s finest healthcare facility

The client is a world class medical institution that delivers quality medical care to all patients

Entertainment

Improving user experience and resolving issues in real-time

Hotstar is an Indian brand of subscription video-on-demand over-the-top streaming service owned by Star India

Entertainment

Creating excellent viewer engagement and crisis management for the biggest entertainment channel in India

The client is an Indian Hindi-language

CPG

HGS's Global Partnership Provides Exceptional Social Care for a Multinational Fortune 500 CPG Company

When a multinational CPG company needed 24/7/365 support