Consistently striving to be better
All of our clients have the same goal- to be the best in their industry. They are aware that smartly executed Social Media keeps them ahead in their game. It is critical for our clients to have a strong social presence on all channels today. But, since it is time-consuming and requires subject matter expertise, they partner with us. When you work with us, you work with our global teams who are masters of social media. Allow us to be your agency and we will work closely with your internal teams to increase ROI, brand recognition, and brand loyalty and keep you relevant.
Fortune 10 retailer supercharges social strategy to address digital needs of new-age customers
The client is an American multinational retail behemoth that operates a chain of hypermarkets, discount department stores, and grocery stores. With a massive worldwide presence, the client needed a social media partner that could support its growing business needs and address the demands of today's digital customer.
Number of Customer Queries
Customer Query Resolution Time Period
Using technology to drive positive brand sentiment for F&B giant's social media
The client is the world's largest restaurant chain by revenue, serving over 69 million customers daily and the world's second largest private employer. Founded in 1955, they now have over 30,000 restaurants in over 100 countries and are credited with revolutionizing the food industry. They have a very strong brand recognition and use social media to stay relevant in digital times.
Year Over Year Increase in Productivity
Increase in Response Time due to Better Tagging & Content Prioritization
Increase in Non-Actionable Posts Filtered and Tagged via Automation
Regional bank realigns for growth with a CX modernization roadmap
The client is one of the largest financial services companies in the West Indies. The client operates 100 bricks-and-mortar branches, a 400-person contact center, and rudimentary online banking channels. The client has engaged HGS Interactive not only for its CX consulting services but to provide inbound customer and branch support, outbound sales, and back-office processing support from Jamaica since 2012.
Bank Leaders Educated
Tailored Digital Recommendations
Bank Leaders Involved in CX Strategy
HGS's Global Partnership Provides Exceptional Social Care for a Multinational Fortune 500 CPG Company
When a multinational CPG company needed 24/7/365 support handling consumer questions and complaints on social media, our HGS EPIC™ Social Care team in the UK answered the call.
Customers engaged annually, with our best-in-class HGS EPIC™ Social Care
Agent attrition, with strong HGS EPIC™ agent-brand advocacy
Global social streams monitored by HGS EPIC™ Social Team
Improving the customer experience with a unified social CRM solution
A leading media conglomerate, which owns multiple local and regional TV channels in India. The network generates more than 30,000 hours of content every year, spread over various genres and available in multiple languages. Every month, the network reaches approximately 720 million viewers and receives over 400 million downloads for their live-streaming app across India and in more than 100 countries.
Increase in Customer Satisfaction Index in just 3 months
Improvement in Customer Response Time
Customer Queries Closed within 5 minutes
Providing Cost Savings and Lead Generation Support with Social Care for a Fortune 500 Telecom Leader in India
One of the major telecom operators in India, with a network of over 270K cell sites covers over 400,000 towns and villages. The brand needed help with online reputation management, crisis management, and general social media monitoring and engagement, they turned to HGS Interactive to improve the customer experience online.
Cost Savings Achieved by Filtering 7K Non-Actionable Posts
Leads Generated with EPIC™ Social Care
Crisis and Influencer Monitoring