Social Listening and Reporting in a nutshell
Social Media Listening helps understand the sentiments of the target audience. HGS Interactive works closely with brands to reach out to a wide network of customers, providing curated and customised responses keeping the brand sentiment at the heart of it.
Learn how social listening and reporting help you avert crisis
Social Media Listening can help protect your reputation by combating issues before they escalate.
Social Media Listening can identify leads and keep track of your competitors.
Our listening tools can help you listen to social conversations about your brand across multiple social channels.
We can spot emerging trends and major conversations with social media listening, helping you take the lead and stay ahead of competitors.
Our Social Listening and Reporting Services:
We can help foster a genuine connection with your audience by listening, communicating and gathering valuable insights from them.
We furnish crisis support services to brands and help resolve and mitigate volatile situations. We can help you create a proactive or reactive crisis management plan depending on your requirement.
We have a team of experts who can help protect your brand across all channels with the help of advanced tools.
How does social listening work?
Blending advanced technology and human experts, we are able to listen to conversations your customers are having online.
How do you come up with insights?
Valuable insights are derived from great social listening tools and market research, helping increase ROI and generate new leads for your business.
How will social listening make a difference to my brand?
Strategic decisions can be taken to enhance the digital presence and protect your brand's reputation based on social listening. We have the right resources to create frictionless customer experiences to increase the brand's revenue while creating strong customer relationships.
What data metrics can HGS Interactive capture?
We have many social listening tools that help us capture public conversations and to make sense of that information, enabling us to take prompt action to drive customer happiness.
We provide a holistic and quantifiable report on a number of metrics such as the engagement, reach, clicks, impressions, video views, customer sentiment, conversations, online mentions, escalations and crisis updates.