We help you mine, manage and benefit from the enormous wealth of customer data and customer interactions of social media. By not just hearing your customers, but listening and responding in a way that delivers seamless, loyalty building customer experience excellence, HGS Interactive makes your social media channels a true extension of your brand. Our solutions help build your brand image, build followers and promote a positive reputation.
Our robust listening/monitoring solutions allow you to truly hear what your customers are saying. Responding to queries over social channels enables you to deflect calls from the contact center and address issues in a more cost effective "one to many" rather than "one to one" channel.